Paytm - Paytm deducted money from my bank and not added it to paytm wallet and neither returning back

Paytm deducted 1000rs from my vijyabank account on 31December 2016 and it was not added to my paytm wallet and now when I am contacting they are telling that will contact me in 2 days but not it's about 10 days and they are not even contacting me and not giving back my 1000 RS. kindly,take strict action against them and tell them to return back my money please. My order ID is 2497873289 and my contact no. Is 7795493669, name sneha sinha.

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